Customer Success Manager

We're looking for enthusiastic and outgoing customer success manager, which is passionate about helping our customers to achieve the best possible impact by using the Collato product and eager to build and maintain meaningful relationships with our customers.

Wel'cone' to Collato 🍦

We're an ambitious team changing how creative work is managed in the future 🍨

So here's the scoop: Collato is a collaboration platform where creatives and marketing teams align on creative work – from draft to done! It's designed to be fun and easy for everyone involved. No more email ping pong, endless commenting threads, Dropbox access requests or tedious Zoom meetings. Collato makes teams more productive, keeping feedback, workflows and assets in one place. For better transparency and collaboration that feels as joyful as gelato. (Collato, gelato, get it?)

πŸ‘‡πŸ»The position

We're looking for an enthusiastic and outgoing customer success manager who is passionate about helping customers achieve their goals by using platforms like Collato and eager to build and maintain meaningful relationships with customers.

  • Onboard new customers and set them up for success; while doing that you continuously work to test and improve the onboarding experience.
  • Support customers to rollout additional parts of the product later and enable them to have the best possible impact by using Collato.
  • Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable.
  • Further develop, continuously test and rapidly execute onboarding, user education, support and account management processes.
  • Build lasting relationships with our customers and help them build better businesses.
  • Gather feedback and user stories directly from our customers, come up with ideas to improve the product and work closely with the product and engineering team to constantly improve the product (You actively contribute to our product roadmap!).
  • Build a community of fans, which are motivated and proud to share their best practice with others and thereby contribute to the success of Collato with user generated content.
  • Create the best SaaS customer experience across onboarding, support and account management.

πŸ‘©β€πŸ’»πŸ’πŸ»β€β™‚οΈπŸ‘©πŸ½β€πŸ’Ό About you (m/w/d)

We believe in people first, not roles first. If we are convinced of you, we will make the job fit you. Not the other way around. It would be great if you could demonstrate the following abilities & requirements:

  • You hold a university degree and have 1+ years (Junior) or 3+ years (Senior) work experience in Consulting, Customer Success, Customer Support, Sales, Account Management, Product or a similar customer-facing role, ideally in a B2B software company.
  • You are fluent in English both in written and spoken form. German would be a plus but not required.
  • You are a people-person and curious to fully understand your counterpart.
  • You excel at communicating complex processes in a simple way.
  • You strive to provide excellent user experiences and service to our customers.
  • You are a very process driven person and continuously work to improve existing processes.
  • You have a good understanding of technology and make decisions based on data.
  • You are passionate about the future of creative work, and you want to join us in building an exceptional team and company to have real impact in this space.
  • Bonus: You have previous experience in SaaS or in a company working with creatives.

🀩 Why join us?

  • Shape the future of collaboration. Yes, you! Help us develop, build & test collaboration features you love – see your video recording, emoji reactions, or multiplayer collaboration dreams come to life.
  • Benefit from real user feedback. At Collato, we are running user tests every two weeks – because learning from people interacting with a feature you've built, is better than a soft serve on a hot day.
  • Join a diverse team. 15 people from 12 nationalities. (Almost) the half-half ratio of male and female collaborators. Alpaca-lovers to fitness-freaks. We celebrate our differences and learn a ton about each other.
  • Work your preferred way. We don't track hours, office time, or days off. Balance is key. That's our secret sauce for great work.
  • Compelling package. You will get shares in our company, as well as attractive compensation.
  • Team activities. Ever heard of a "workation"? No? Imagine a week in a sunny place, where we rent a housework, eat and celebrate together. Like Croatia last July – anything is a popsicle.
  • Team culture: Read more about our story, our values & the team here.
  • Ownership & impact: Drive your own projects forward, make a difference to countless teams working on visual content together. The reward will be so sweet, promise.Β΄

πŸ“¬ How to apply

Forward us your LinkedIn profile or CV to ivo@collato.com and tell us why you would like to work for Collato.

Made with 🍦 in Berlin.